Shop Terms and Conditions

§ 1 Definitions

Whenever the following terms are used below:
Genti – this means Genti Spółka z ograniczoną odpowiedzialnością (a Polish limited liability company) with its registered office in Wrocław (50-561) at ul. Niemczańska 39 / 6; entered in the register of entrepreneurs by the District Court for Wrocław-Fabryczna in Wrocław, 6th Commercial Division of the National Court Register, under KRS (National Court Register) number: 0001043528, using NIP (tax identification number) 8992964282 and REGON (statistical identification number) 52566946100000, represented by: Mateusz Gancarz – President of the Management Board;
Shop – the websites available at: marketingagenta.pl, easycart.pl, through which the User can purchase access to Products.
Terms – this means these Terms and Conditions, which are also the terms and conditions referred to in Article 8 of the Polish Act of 18 July 2002 on the Provision of Electronic Services.
Course – digital content constituting educational content, made available to Users who purchase it directly in the Shop.
Mentoring Package – services and digital content, also constituting educational content, made available to Users who purchase them by placing orders via email at: kontakt@marketingagenta.pl. The Mentoring Package may also include Courses.
Products – a Course or a Mentoring Package
Sales Agreement – this means a sales agreement within the meaning of the provisions of the Polish Act of 23 April 1964 – Civil Code, concerning the provision of Products by Genti to the User;
Order – the User's declaration of intent aimed at concluding the Agreement, constituting an offer to conclude the Agreement and specifying in particular the type and quantity of Products
Seller – the person conducting business activity under the business name Kornelia Serwata, ul. Łęczycka 4/3, 53-632 Wrocław, NIP (tax identification number): 9112055212, REGON (statistical identification number): 540120157
User – this means a person who has purchased Products.
Newsletter – a service provided free of charge by electronic means, through which the User may receive from Genti, by electronic means, previously requested messages concerning the Shop, in particular educational and marketing content, e-books, as well as information about offers, promotions and news concerning Genti.

§ 2 General provisions

The Terms set out the rules for using the Shop, the provision of services by the business Kornelia Serwata and the conclusion of sales agreements, and specify the rights and obligations of the User. The Terms are available at any time at https://marketingagenta.pl/regulamin-sklepu (English translation: https://marketingagenta.pl/en/shop-terms). The creator of the course is Kornelia Serwata. Sales take place through the website www.marketingagenta.pl, owned by Genti, under a cooperation agreement concluded between Kornelia Serwata and Genti. Persons who have reached 18 years of age may be a party to the sales agreement. In order to use the service, the User must, on their own, obtain access to a computer or end device with Internet access. The detailed technical requirements for using the Shop are set out in Annex No. 1. The seller can be contacted as follows: by email at: kontakt@marketingagenta.pl; in writing at the registered office address indicated above.

§ 3 Procedure for concluding the agreement

Products are sold via the Stripe platform, and the seller additionally uses the easycart.pl service for this purpose, through which payment is processed (the checkout page). By providing data on the checkout page, the User agrees to its transfer to EasyCart and Stripe in accordance with their terms and privacy policy. These documents are linked on the cart page. Products may also be purchased by email. Orders should be sent to: kontakt@marketingagenta.pl. The Mentoring Package may be purchased only after a prior online consultation scheduled at a time convenient for Genti and the User, and only after the User has received purchase instructions by email. The condition for concluding a sales agreement is acceptance of the Terms and the Privacy Policy. All Product prices are given in Polish zloty (PLN) and include VAT. The price shown for each Product is binding at the moment the User places the Order. The Seller reserves the right to change the prices of Products in the Shop, to introduce new Products to the Shop, to carry out and cancel promotional campaigns on the Shop's pages, and to use unique promotional codes available outside the Shop. The above right does not affect the prices of Products in Orders placed before the effective date of a price change or of promotional campaigns. The price shown for each Product is binding at the moment the Order is placed. A limited number of Products may be allocated to promotional sales and clearance sales. Orders are fulfilled in the order in which confirmed orders for these Products are received. Each purchase made by the User is accompanied by proof of purchase: a VAT invoice sent electronically. The sales agreement is concluded at the moment of payment for the Products. To conclude a sales agreement, the User must provide their first name, surname, residential address and email address, NIP (tax identification number) and company address, and make payment in the manner indicated in the Shop or according to the instructions sent by email. Performance of the Agreement begins at the moment the transfer is credited to the Seller's bank account or through another payment operator. The payment operator is PayU SA with its registered office in Poznań (60-166) at ul. Grunwaldzka 186, a national payment institution supervised by the KNF (Polish Financial Supervision Authority), entered in the Register of Payment Services under number IP1/2012, KRS: 0000274399; NIP: 779-23-08-495, REGON: 300523444. Upon conclusion of the sales agreement, the User obtains access to the Product they selected and paid for, and the details with which they can obtain access to the Course are sent to the email address they provided. In the case of a pre-sale, access to the Products will be sent by email to the User's email address no later than 18.03.2024. If this date changes, the Seller undertakes to inform the User without delay.

§ 4 Instructions and rules for using the service

Products purchased by the User are available to the User for a period of 6 months from the moment access to them is granted. The Course is made available in the form of a digital transmission. The User cannot download the Course to their end device. The Course is made available in the latest version available at the time the sales agreement is concluded and remains in conformity with the sales agreement throughout the period of its availability to the User. The Seller will inform the User of updates necessary to keep the Course in conformity with the sales agreement, and the User should review the updates in order to achieve the best possible results. The User purchases the training solely for their own private use, as a consumer or as an entrepreneur with the rights of a consumer. Any use, including dissemination, copying, modification or making the training available to third parties, individually or publicly, for a fee or free of charge, entitles the Seller to revoke the User's access to the training, to demand the return of the price paid, and to pursue claims for compensation for damage on general terms. In order to ensure the security of service provision and to protect the collected data, the Seller takes technical and organisational measures appropriate to the level of threat to the security of the services provided, in particular measures to protect the posted materials and stored data against acquisition and modification by unauthorised persons. However, the User should be aware that using services provided via IT networks always involves risk, including the risk of damage caused by malicious software, social engineering and hacking attacks. The Seller recommends that the User equip the device they use to connect to the Internet with antivirus software and keep it constantly updated. The Seller is not liable for periodic unavailability of the Products caused by objective factors, including force majeure, technical failures or factors attributable to IT service providers. The Seller is not liable for losses or lost profits caused by a technical failure. The Seller reserves the right to deliberately and temporarily suspend the provision of the service due to maintenance work or work related to modification of the platform, or for other necessary technical breaks. The Seller makes every effort to ensure that access to the Products is lasting and uninterrupted. The Seller reserves the right to transfer the rights to the Shop to another entity and to take any other legally permitted actions related to the platform, in respect of which the User shall not be entitled to any claims against the Seller; this does not exclude or alter the User's rights under the sales agreement and the Terms. When using the service, the User is obliged to comply with applicable law.

§ 4a Cancelling a subscription

For Products available on a subscription basis, the User has the right to cancel the subscription at any time. Cancellation is possible in two ways:

1. Via the EasyCart account panel – upon purchase of a Product on a subscription basis, an account on the EasyCart platform is automatically created for the User. The User can log in to their account and cancel the subscription themselves in the order management panel.

2. By email – the User may send a request to cancel the subscription to: kontakt@marketingagenta.pl. The Seller undertakes to process the cancellation within 14 days of receiving the message.

In accordance with § 5 of these Terms and the express consent given by the User at the time of purchase, cancelling the subscription does not entitle the User to a refund of the fee for the current billing period. After cancellation, the User retains access to the Products until the end of the paid period.

§ 5 Withdrawal from the agreement

Pursuant to Article 38(13) of the Polish Act of 30 May 2014 on Consumer Rights, the right of withdrawal does not apply to contracts for the supply of digital content not supplied on a tangible medium, if performance began with the consumer's express consent before the end of the withdrawal period and after the trader informed the consumer of the loss of the right of withdrawal.

Upon purchase, the User gives express consent to the immediate commencement of the supply of digital content (access to the Course) and acknowledges that, for this reason, they lose the right to withdraw from the agreement.

§ 6 Complaints

Complaints should be sent by email to: kontakt@marketingagenta.pl or by post to Kornelia Serwata, ul. Łęczycka 4/3, 53-632 Wrocław. The Seller undertakes to consider the complaint within 14 days of receiving the User's complaint. A response to the complaint will also be given within this period. With regard to complaints, the User may exercise the rights granted by the provisions of the Polish Act of 30 May 2014 on Consumer Rights, including for lack of conformity of the Products with the sales agreement. If the User withdraws from the sales agreement in connection with a complaint, the Seller will prevent further use of the Products, in particular by disabling access or blocking the account. The Seller and the creators and contractors cooperating with the Seller make every effort to ensure that the material presented in the training is professional and as helpful as possible in learning the basics of a given field of education; however, the Seller does not guarantee learning outcomes. Success in any field is the result of work and systematic effort, for which the Products are intended to lay the foundations. The Seller takes steps to ensure fully correct operation of the platform to the extent resulting from current technical knowledge and undertakes to remove, without undue delay and within a reasonable time, any irregularities reported by Users. The User may report any irregularities and interruptions in the operation of the Products by email to: kontakt@marketingagenta.pl or by post to Kornelia Serwata, ul. Łęczycka 4/3, 53-632 Wrocław.

§ 7 Pre-sale purchases

The Seller may enable the purchase of Products that have not yet been produced. A User who decides to purchase the products at the price specified in the agreement acquires the right to receive access to the Products on the terms set out in the Terms at the moment the products are completed. Before the products are completed, the Seller may abandon their production and thereby withdraw from the obligation to conclude the agreement. On this account, the User shall not be entitled to any claims against Genti other than the right to a refund of the price paid.

§ 8 Copyright

The Seller states that all Products are protected by copyright. Copying the Products and recording them in any other form, further distribution and making the content available in the Products publicly available are prohibited, except where done within the so-called right of quotation permitted by law. Any further distribution of the content of the Products without the consent of their creator constitutes copyright infringement and may result in civil and criminal liability. The Seller is not responsible for the manner in which the knowledge acquired from the products is used and does not give any guarantees as to the economic effect of the User's use of the information obtained while using them. Materials used to present the products, i.e. photographs, descriptions and others, are part of the Products, are the property of the Seller and are protected by copyright. Their use for commercial purposes or their presentation in any media without the Seller's consent is prohibited.

§ 9 Newsletter

The Seller makes available to all persons using the Shop
1. the service of sending requested commercial information (the "Newsletter"). In order to use the services referred to in item 1 above, enter your email address in the form provided for this purpose and click the "Subscribe to the Newsletter" button or an equivalent button. The Newsletter service is provided until consent is withdrawn, by clicking the unsubscribe link contained in the email sent as part of the Newsletter.

§ 10 Final provisions

The Terms enter into force on 12.03.2026. In the event of a change in the concept of running the Shop or of making Products available, or other important reasons, the Seller reserves the right to amend the Terms unilaterally. Amendments to the Terms enter into force 3 days after the amended Terms are posted on the Website. The Seller may additionally notify the User of an amendment to the Terms electronically at the address saved in the User's account. The Seller seeks to resolve amicably any disputes initiated by the User and encourages the submission of comments, undertaking to consider them on their merits and, where possible, to take them into account. Disputes arising between the Seller and a User who is a consumer within the meaning of Article 22¹ of the Polish Act of 23 April 1964 – Civil Code shall be submitted to the competent common courts. In matters not regulated in the Terms, the provisions of the Act on the Provision of Electronic Services, the Civil Code, the Act on Copyright and Related Rights and other generally applicable laws apply.

Annex No. 1 – TECHNICAL REQUIREMENTS FOR USING THE SERVICE
1. having an active email account,
2. having or creating an account in the Facebook, Instagram, Airtable, Zapier, Make, Tango.us applications,
3. a web browser with current updates installed,
3. cookies enabled in the browser,
4. Internet access,
5. having applications that can open PDF files,
6. the ability to play video and audio files.